Service & Support
Reliable support, every step of the ride.
Become a Dealer
Looking to bring Dimentro to your market? Join our expanding network and gain access to training, support, and marketing tools built for growth.
High-Quality Technical Support
- Onboarding & Training
- Troubleshooting & Diagnostics
- Warranty & Parts Support
Get started with confidence.
Technical Workshops
In-depth product training for service teams and mechanics.
Service Manuals & Docs
Detailed resources with step-by-step repair, maintenance, and diagnostics.
Certification Program
Optional dealer tech certification for trusted after-sales performance.
Solutions when you need them.
Remote Assistance
Our engineers can help diagnose and solve issues via video or phone.
Real-Time Vehicle Monitoring
App-based vehicle data helps pinpoint problems before they escalate.
Parts Replacement Guidance
Clear diagrams and tutorials make repairs fast and accurate.
Reliable coverage, smooth logistics.
Warranty Claims Portal
A streamlined process for submitting and tracking claims.
Fast Parts Delivery
EU warehouse stocked for quick regional shipments.
OEM Parts Inventory
Guaranteed compatibility with Dimentro models.
Marketing Support
Brand Resources
Access official product images, videos, and brochures to support online and in-store promotions.
Co-Branded Materials
We help you create customized posters, ads, and banners tailored to your region and market.
Exhibition Support
Apply for subsidies and marketing kits when showcasing Dimentro at local trade shows.
Launch Campaigns
Get marketing guidance and starter packs when launching in a new city or country.
Technical or after-sales support
Frequently Asked Questions
How long does it take to receive spare parts in Europe?
Most parts arrive within 2–5 business days from our France-based warehouse.
What kind of warranty support do you offer?
All Dimentro vehicles include a standard factory warranty. Claims can be submitted and tracked easily through our online portal.
Do dealers receive training or technical support?
Yes, we provide onboarding, service manuals, live support, and optional certification to ensure quality maintenance at every location.
Can I customize the bikes for my market?
Yes, Dimentro supports accessory add-ons, co-branded marketing materials, and modular design options for different business needs.
How do I become an official Dimentro dealer?
Just visit our “Become a Dealer” page and fill out the form — our team will contact you within 2–3 business days.